Frequently Asked Questions
Everything you need to know about your Sterling by Music Man gear.
Where are Sterling by Music Man instruments manufactured?
Our instruments are designed by the Ernie Ball Music Man team in California and manufactured in Indonesia and Korea under strict quality control standards to ensure professional performance at an accessible price point.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the selected shipping method at checkout.
Do you offer a warranty on your guitars and basses?
Yes, all new Sterling by Music Man instruments come with a one-year limited warranty against defects in materials and workmanship from the date of purchase.
What is your return policy?
We offer a 30-day return policy for items in original, brand-new condition. Please ensure all original packaging, hangtags, and accessories are included to qualify for a full refund.
How can I track my order?
Once your instrument ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are instruments set up before they are shipped?
Every instrument undergoes a final inspection and basic setup at our California facility before being sent to authorized retailers or customers to ensure it meets our playability standards.